An article on Forbes, by Adrian Swinscoe, starts with, “Many Customer Experience (CX) initiatives and projects are currently failing to meet the expectations of both customers and businesses.”. That is, as acknowledged by Adrian, not news. Indeed, according to an article on
In 1962, Nobel prize-winning economist Milton Friedman wrote in his book Capitalism and Freedom, “There is one and only one social responsibility of business ─ to use its resources and engage in activities designed to increase its profits [..]”. Many years later,
Whether a startup has the potential to become a success very much depends on its founder(s). To assess the leadership of a startup most investors tend to assess their IQ (intellectual intelligence) while others prefer to test their EQ (emotional intelligence). Natalie
Research by Google and others confirmed that the best performing team didn’t deliver because of talent, resources, or money. Out of 250 factors that were examined, the common denominator for outstanding teams was psychological safety. Those that lacked it, didn’t do so
New York Times best-selling author and acclaimed management expert Patrick Lencioni addresses the costly and maddening issue of silos, the barriers that create organizational politics. According to Lencioni, silos devastate organizations, kill productivity, push good people out the door, and jeopardize the
In her book, The Silo Effect, FT journalist and antropologist Gillian Tett describes the destructive effects that mental, structural, and data silos have on collaboration, innovation and performance. However, it becomes mind-boggling when you put a number to the damages caused. Gillian
