EXECUTIVE TEAM
Edwin Korver
Founder / CEO
Vacancy
Senior Associate
Vacancy
Senior AssociateVacancy
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Senior AssociateLATEST NEWS
Forrester: 25% of CX Profs Ousted in 2020
An article on Forbes, by Adrian Swinscoe, starts with, “Many Customer Experience (CX) initiatives and projects are currently failing to meet the expectations of both
The end of shareholder-first?
In 1962, Nobel prize-winning economist Milton Friedman wrote in his book Capitalism and Freedom, “There is one and only one social responsibility of business ─
The Adaptability Quotient (AQ)
Whether a startup has the potential to become a success very much depends on its founder(s). To assess the leadership of a startup most investors
Psychological Safety
Research by Google and others confirmed that the best performing team didn’t deliver because of talent, resources, or money. Out of 250 factors that were
Silos, Politics and Turf Wars
New York Times best-selling author and acclaimed management expert Patrick Lencioni addresses the costly and maddening issue of silos, the barriers that create organizational politics.
The Silo Effect by Gillian Tett
In her book, The Silo Effect, FT journalist and antropologist Gillian Tett describes the destructive effects that mental, structural, and data silos have on collaboration,
